Why is this happening?

This does NOT mean someone has access to your @whitman.edu account.

At some point, before Whitman College moved to Gmail, there was an account with a Google service using your @whitman.edu email address. This could have been anything like YouTube or some other Google service. When Whitman started using Gmail services, the previously created account was renamed to this GTempAccount in order for your @whitman.edu account to exist as an email account. In order to resolve this issue, you will need to sign into this GTempAccount with the password you setup for it originally. This was sometime ago so it may be an old password you no longer use or recall.

These warnings are related to an app or service that had permission to your account, but no longer does.

How do I resolve this?

  • Using a different browser than you normally use, go to Gmail.com
  • Sign in there with this GTemp Account (e.g. userID%whitman.edu@gtempaccount.com )
  • Then put in the password that you would have most likely used.
    • If you don't recall this password, there will be password reset options
  • Once signed in, you will need to delete the account.
    • Make sure that you are doing this in a different browser to be certain the account you are using is this GTempAccount. 
    • If  you do not recall or cannot reset the password for this account, you will continue to receive these notices and there's no way for even Google to resolve this.

    • Go to https://myaccount.google.com/
    • Under Account preferences, click Delete your account or services.
    • Click Delete Google Account account and data.
    • Follow through the steps to delete the account.

I can't login. Now what?

If you cannot resolve the password issue, you can setup a filter in your WhitMail account that will catch the specific warnings about this GTempAccount and automatically delete them or archive them.

Follow Google's instructions to setup a filter for these messages.

 

Can't find what you're looking for? Email us at itknowledgebase@whitman.edu and let us know!