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GoPrint FAQ

GoPrint setup: Windows 7, 8, & 10

GoPrint setup: Mac

GoPrint usage guide

 

GoPrint FAQ

GoPrint is a centralized printer management system that allows for printing to many printers found throughout campus.

How do I use GoPrint?

If you are printing from a general access computer (computer labs, Library etc.) to a general access printer see our GoPrint Printing Guide.

If instead you are printing from your own computer to a general access printer, you will need to first go through our GoPrint Printer Setup Instructions, then proceed to the above Printing Guide.

All print jobs must be released from GoPrint before they will print.  Log into https://goprint.whitman.edu:7773 to verify and release* your print job.  *Make sure to double-check the document name, number of pages, and the printer it's being released to before selecting 'Pay & Print'.

How much can I print?

Each semester students are given $10 of free printing for the color printer.

Seniors producing a thesis may request an additional $15 on their account free-of-charge by emailing goprint@whitman.edu and indicating their major and thesis advisor.

How much does GoPrint charge?

Black and white printing is at no charge. Color printing is 50 cents per page/side.

Can I print beyond my $10 credit?

Yes. To print beyond your free printing credit, see our instructions for Requesting Additional Printing Credit. And to check your current usage, check your GoPrint Dashboard

Can I use GoPrint for personal printing?

Yes. The free printing credit (and any credit you add) may be used to print for classes and incidental personal use. 

If you need to print for a student organization or as a teaching/research assistant, this can usually be achieved by setting up a secondary printing account that gets charged to the appropriate budget number. Please contact goprint@whitman.edu for more information. 

I lost my print job due to a printer problem, can I get my money back?

Yes. If your prints don't turn out due to a technical problem with the printer (no ink, paper, etc.), you can go to the GoPrint Dashboard to request printing credits refunded in your account.

 

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Connecting to GoPrint with Windows 7, 8 & 10


Note Before you attempt to add a printer, make sure that you are connected to the on-campus Whitman network, either via ethernet or wirelessly (whitman_secure).

Standard GoPrint Connection

  1. Press the Windows key and 
  2. In the search field enter \\goprint.whitman.edu or \\10.1.2.167 and press ENTER
  3. Find the printer you would like to install from the resulting list.
  4. Double Click on that printer
    • If a message pops up warning you that the printer will install a driver on your computer, select Install Driver (Note: If you receive an error message at this point, see below)
  5. Give permission to continue
  6. You should now be connected to the printer.

When you are connected to the Whitman Wireless Network (whitman_secure), you can print to the installed printer by selecting  File ->  Print  and choosing the printer from the list provided. 

You may also set the printer to be your default printer by going to  Control Panel ->  Printer, then  right clicking on that printer and selecting  Set as Default Printer

If the standard connection method doesn't work, the next step would be to try the alternative, direct-connection method.

Direct-Connection Method

If the previous method doesn't work, this is an alternative way of connecting to a GoPrint printer. Note that you must already have the proper printer driver downloaded and installed for this method to work.

Before you begin, find the name and model of the printer you would like to install by logging into GoPrint and finding the printer in the Printer Directory tab (which located in the top menu bar of GoPrint).

  1. Select the Windows Start button and choose Devices and Printers  (For Windows 8 & 10, Right-click the START button and select CONTROL PANEL.  Next, choose Devices and Printers)
  2. Choose Add a Printer (top of window)
  3. Select Add a local printer
  4. Select Create a new port and Choose Local Port from drop down menu
  5. Choose Next
  6. For the port name, enter the following with: \\goprint.whitman.eduName_of_printer   (see https://goprint.whitman.edu:7773/action/user/UserPrinterDirectoryAction for printer names)
  7. Find the Manufacturer and Printer Model and choose the PCL 6 version of the driver.
    • If you do not see your printer model, select Windows Update to download an updated set of drivers from Microsoft.
    • You can also find and download the drivers you need from HP's website. In this case, once the drivers are downloaded and extracted, choose Have Disk to point the wizard at said drivers.
  8. Type your printer name and choose Next
  9. Wait until Windows finishes installing your printer.
  10. Right-click on the newly installed printer and choose PRINTER PROPERTIES
  11. Choose the ......

Install the GoPrint desktop client

You can optionally install the GoPrint desktop client, which provides an interface to the GoPrint web site.

  1. Log in to GoPrint at https://goprint.whitman.edu:7773/.
  2. Locate the For Your Desktop box in the bottom right-hand corner.
  3. Download and run the Windows installer.

 

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Connect to GoPrint with OS X


Note: Before you attempt to add a printer, make sure that you are connected to the on-campus Whitman network, either via ethernet or wirelessly (Whitman_Secure).

  1. Open System Preferences 
  2. Open Print & Scanners 
  3. Click the small plus sign [+] to add a printer  
  4. Click on IP in the toolbar of the new window that opens
  5. Make sure the following settings are correct on that window: 
    • Protocol is set to Line Printer Daemon - LPD 
    • In the Address field enter goprint.whitman.edu 
    • In the Queue field enter the printer name (e.g. Library_2nd_2). A list of available printers can be found at https://goprint.whitman.edu:7773. Enter your Whitman username and password to log in
    • In the Name field, delete 'goprint.whitman.edu' and instead enter the name of the printer (e.g. Maxey Lab Printer)
    • In the Location field you may enter the location of the printer (e.g. Maxey Computer Lab) 
    • Under Print Using, choose Select Printer Software..., then select the appropriate driver. (e.g. HP LaserJet P4010). The appropriate model number can be found at the list of available printers at https://goprint.whitman.edu:7773.
      • Note: All of the printers (except color printers) in the General Computer Labs (Olin, Science, & Maxey) and the Library use the HP Laserjet P4010 driver.  If you cannot find the driver, you can leave it set to Generic PostScript Printer, but this will prevent you from printing two-sided (duplex).
    • Your screen should look similar to the one below:
  6. Click Add 
  7. On the Installable Options page, set Tray 3 to 500-Sheet Input Tray and check the box for Duplex Unit

       

9. Click OK

The printer should now appear under the list of available printers.

You will be able to print to this printer anytime you are connected to the Whitman network from anywhere on campus. When you print to the GoPrint server the first time, you will be prompted to log on. You should enter you Whitman networkusername and password.  If you select the option to save the login information to your keychain, you will not be prompted to log in each time you print.

You may also set that printer to be your default printer by selecting it from the drop-down menu on the Print & Fax page in System Preferences

Note: If you are printing more than one page, please follow these instructions for double-sided printing.  Note that double-sided printing is NOT set as default on the Macs on campus. You must set doublesided printing every time you print from a Mac. 

Install the GoPrint desktop client (optional)

You can optionally install the GoPrint desktop client, which provides an interface to the GoPrint web site.

  1. Log in to GoPrint at https://goprint.whitman.edu:7773/.
  2. Locate the For Your Desktop box in the bottom right-hand corner.
  3. Download and run the Mac OS X installer.

 

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GoPrint Printing Guide


Printing & Releasing a Print Job from the GoPrint Queue

  1. Print as you normally would (usually File > Print, depending on the program you're using)
  2. The GoPrint Pop-up window will appear:

    • NOTE: If the pop-up does not appear do ONE of the following:
      • Windows - Double-click the GoPrint icon   in the task bar (usually in the lower-right corner of your screen).
      • OS X - Click the GoPrint icon  in the Dock.
      • If no GoPrint icon is available, launch a web browser and go to https://goprint.whitman.edu:7773.
  3. Log in using your standard Whitman network username and password, and you will see the following window:

    • To confirm your print jobs:
      • Click the checkbox next to the job(s) you wish to print.
      • Click the Pay and print button:.
    • To remove a print job from your queue and not have it be printed:
      • Click the checkbox next to the job(s) you wish to cancel.
      • Click the Cancel jobs button: .

If you have trouble with a print job, contact a student lab consultant or the WCTS helpdesk at ext. 4976 or at helpdesk@whitman.edu

Requesting Additional Printing Credit

If you have used more than 90% of your free $50 of printing, you can request to start charging additional prints to your student account. (Please note this request may take up to one business day to process)

  1.  To make the request, look for the red bar at the top of the GoPrint Homepage.

    There is a link to the GoPrint Dashboard on the right end of this bar. Click on this link and follow the on-screen instructions given.

  2. After the request has been approved, you will need to click  on the GoPrint Homepage to select the "Charged to Student Account" purse. You may then release your print job and it will be charged to your student account.
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